Director of Customer Relations

You can login to your account and click on “Personal Information & Password”. You can then click on “Edit” found under personal information and update the name, email address, phone number, and bir...

If you are a Beauty Guide, you will need to use the username you created at the time of your enrollment. If you cannot remember your username, please contact Customer Care using the form in our hel...

The most common issue for login issues has to do with the login credentials itself. Please ensure that you are using the correct email and password.If you need to change your password, simply go to...

You can contact us here! Please fill out the form in our help center and one of our agents will get back to you as soon as possible! 

Yes, if you received a product and you are unsatisfied with the quality, you can return the product for a refund or exchange. Please note that these products must be reported to Customer Care withi...

Yes! If you have an allergic reaction to any item within 60 days of the date of purchase, you can return it. Please contact customer care and someone will look into your order! Please note that if ...

The new customers you refer must order 50+ USD / 65+ CAD of product. It could be 1 order or multiple, but the threshold must be met before receiving the 45 stars, and 10 product credits. If you sti...

Referrals allow you to refer new customers to shop with LimeLife. All customers have a referral link they can send to new customers. If a new customer places an order using your referral link, they...

Product credit expires 90 days after they are earned. Please be aware that once product credit expires, it is lost. You can track the expirations for your points in your Retail Account.

Product credit is another word for “points”. The more stars you accumulate, the more product credit you can earn. These product credits can then be used as payment towards a future order, sometimes...