Order & Products

Request to cancel an order or subscription

• I am unhappy with the product. How can I get a refund?
• My Amazebox order was canceled. What should I do?
• How do I cancel my AmazeBox and Subscriptions?
• How do I cancel my order?

Report items damaged during transit

• What if I don’t know the order number?
• How do I get a replacement for a damaged product?

Ask for help placing a new order

• What if I am unable to place a new order?
• Is a Retail Account necessary to place an order?
• I am a customer, how do I place a new order?

Ask about a return or an exchange

• How long does it take to process my return?
• I am unhappy with the product. Can I exchange it?
• What is your return policy?

Report a package lost or misdirected during transit

• What if I cannot locate tracking information for my order?
• What if my tracking is invalid?
• How will I know if my lost order was replaced?
• If my order is lost in transit, will I get a replacement?
• What if my order gets lost?

Ask to edit or update an existing order

• Can I edit the Beauty Guide on my order?
• Can I cancel my order and place it again?
• Can I update the shipping address on my order?
• Can I edit my order?

Report a missing item in my order

• What if I don’t know the order number?
• I am missing an item from my order. How do I receive it?

Report a package stolen or missing after delivery

• My tracking shows my order was delivered, but I did not receive it?

Report an incorrect item received

• I received an incorrect item in my order. How do I receive my correct item?

Get help with a payment issue during order processing

• What are the most common reasons for a payment decline?
• I am trying to place an order, but I received a payment error. What should I do?

Report an allergic reaction to a product

• I had an allergic reaction to a product. Can I return it?

Report a product or packaging quality issue (not related to transit)

• I don’t like the quality of the products I received. Can I return it?