Director of Customer Relations
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Recent activity by Director of Customer Relations-
What if my tracking is invalid?
If the tracking for your order does not reflect accurately. We ask that you check the other shipping courier’s site. Please note that our shipping partners consist of UPS, USPS, DHL, and/or FedEx.
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How will I know if my lost order was replaced?
You will receive an email from our order processing system once it has been created. If you have a pending email with Customer Care, then you will also receive another email from them directly conf...
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If my order is lost in transit, will I get a replacement?
First, we will review the incident with the shipping courier on your behalf to address the situation. Once the review is complete, we will proceed with creating a replacement if necessary.Please no...
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What if my order gets lost?
If your order is lost, damaged, misdirected, or returned to sender by the courier, please contact the courier directly for an update. If they are unable to assist you, submit a request through the ...