Director of Customer Relations
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Recent activity by Director of Customer Relations-
Is a Retail Account necessary to place an order?
Yes. We currently do not have a “shop as guest” option, so a Retail Account is required. However, creating a Retail Account gives you access to our LimeLifer Program, where you can earn benefits fo...
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I am a customer, how do I place a new order?
If you wish to place a new order, you will need to log in to your Retail Account. Once logged in to you will shop our site as normal and save products to your bag. You will then:- Click on “View ba...
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What if I don’t know the order number?
If this item was purchased directly from a Beauty Guide, please contact them to obtain the order number. If this product was purchased on our website directly through your Retail Account, please pr...
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How do I get a replacement for a damaged product?
If you receive an item that has been damaged in transit, please fill out the form in our help center with a picture of the product. Please note that our team needs to be notified of any damaged ite...
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My tracking shows my order was delivered, but I did not receive it?
If your order was stolen, it is important to contact the courier that delivered it and file a claim. Once you have done so, please fill out the form in our help center and someone from our team wil...
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What if I cannot locate tracking information for my order?
Your order should ship out within 3 business days of when it is placed. If it is the 4th business day and no shipping has been assigned, then please contact us using the form in our help center!
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What if my tracking is invalid?
If the tracking for your order does not reflect accurately. We ask that you check the other shipping courier’s site. Please note that our shipping partners consist of UPS, USPS, DHL, and/or FedEx.
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How will I know if my lost order was replaced?
You will receive an email from our order processing system once it has been created. If you have a pending email with Customer Care, then you will also receive another email from them directly conf...
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If my order is lost in transit, will I get a replacement?
First, we will review the incident with the shipping courier on your behalf to address the situation. Once the review is complete, we will proceed with creating a replacement if necessary.Please no...
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What if my order gets lost?
If your order is lost, damaged, misdirected, or returned to sender by the courier, please contact the courier directly for an update. If they are unable to assist you, submit a request through the ...