Director of Customer Relations

Stars is the unit we use to track how many products or orders you have purchased with LimeLife within any given year. 1 Star = $1

You can accumulate stars which work towards product credit. After a certain number of stars, you reach new statuses that earn you gifts, more product credits, and promo codes. For full details of t...

The LimeLifer Program is a free rewards program that lets you earn “Stars” on your eligible purchases and redeem those stars for product credit towards future orders, among other benefits. For full...

According to our payment processor, the most common reasons for declined transactions include:An incorrect credit card number or expiration dateInsufficient fundsThe bank declining the transaction ...

First, please verify that your card details are entered correctly and try re-entering your payment information. Be sure to confirm the card number, expiration date, billing address, and security co...

If you received an incorrect item in your order, please contact Customer Care via the form in our help center for assistance. To help us resolve the issue as quickly as possible, have your order nu...

If your Beauty Guide sends you the order, you will need to retrieve the order number from them. If you cannot locate the order, please be prepared to provide us with as much information to locate y...

If you receive your order and you are missing an item, you will need to contact Customer Care using the form in our help center. Please be sure to have the order number and product name handy, as i...

Yes! You will need to contact Customer Care and request you wish to have the respective Beauty Guide receive credit for the order. Please be sure to have the order number, Beauty Guide name, ID#, a...

Yes. If you need to make changes to your order, you may request a cancellation. Once the order is successfully canceled, a refund will be issued to your original method of payment, and you may plac...