Director of Customer Relations

First, please verify that your card details are entered correctly and try re-entering your payment information. Be sure to confirm the card number, expiration date, billing address, and security co...

If you received an incorrect item in your order, please contact Customer Care via the form in our help center for assistance. To help us resolve the issue as quickly as possible, have your order nu...

If your Beauty Guide sends you the order, you will need to retrieve the order number from them. If you cannot locate the order, please be prepared to provide us with as much information to locate y...

If you receive your order and you are missing an item, you will need to contact Customer Care using the form in our help center. Please be sure to have the order number and product name handy, as i...

Yes! You will need to contact Customer Care and request you wish to have the respective Beauty Guide receive credit for the order. Please be sure to have the order number, Beauty Guide name, ID#, a...

Yes. If you need to make changes to your order, you may request a cancellation. Once the order is successfully canceled, a refund will be issued to your original method of payment, and you may plac...

Once an order is placed, shipping and tax are calculated based on the original delivery address. Changes to the address may result in additional fees, including an “Insufficient Postage” charge pay...

Once an order has been placed, we are unable to make any edits or changes, including adding, removing, or exchanging products. Please review the items in your shopping bag carefully before submitti...

If you change your email address, it will change your login username/ credential. You can then go to “Personal Information & Password”, click on “Edit” under “Reset Password” and a password reset l...

You can login to your account and click on “Personal Information & Password”. You can then click on “Edit” found under personal information and update the name, email address, phone number, and bir...