Director of Customer Relations

Yes, if you received a product and you are unsatisfied with the quality, you can return the product for a refund or exchange. Please note that these products must be reported to Customer Care withi...

Yes! If you have an allergic reaction to any item within 60 days of the date of purchase, you can return it. Please contact customer care and someone will look into your order! Please note that if ...

The new customers you refer must order 50+ USD / 65+ CAD of product. It could be 1 order or multiple, but the threshold must be met before receiving the 45 stars, and 10 product credits. If you sti...

Referrals allow you to refer new customers to shop with LimeLife. All customers have a referral link they can send to new customers. If a new customer places an order using your referral link, they...

Product credit expires 90 days after they are earned. Please be aware that once product credit expires, it is lost. You can track the expirations for your points in your Retail Account.

Product credit is another word for “points”. The more stars you accumulate, the more product credit you can earn. These product credits can then be used as payment towards a future order, sometimes...

Stars is the unit we use to track how many products or orders you have purchased with LimeLife within any given year. 1 Star = $1

You can accumulate stars which work towards product credit. After a certain number of stars, you reach new statuses that earn you gifts, more product credits, and promo codes. For full details of t...

The LimeLifer Program is a free rewards program that lets you earn “Stars” on your eligible purchases and redeem those stars for product credit towards future orders, among other benefits. For full...

According to our payment processor, the most common reasons for declined transactions include:An incorrect credit card number or expiration dateInsufficient fundsThe bank declining the transaction ...