Director of Customer Relations

Once an order is placed, shipping and tax are calculated based on the original delivery address. Changes to the address may result in additional fees, including an “Insufficient Postage” charge pay...

Once an order has been placed, we are unable to make any edits or changes, including adding, removing, or exchanging products. Please review the items in your shopping bag carefully before submitti...

If you change your email address, it will change your login username/ credential. You can then go to “Personal Information & Password”, click on “Edit” under “Reset Password” and a password reset l...

You can login to your account and click on “Personal Information & Password”. You can then click on “Edit” found under personal information and update the name, email address, phone number, and bir...

Login into your account and click on “Addresses”. You can add a new mailing address, remove an old address, and/or set one as a primary. You can add up to three (3) mailing addresses.

You can update all the following information in your account.- Personal Information- Login credentials- Subscriptions- Payment Methods- Beauty Guide

Our turnaround time for Refunds and Exchanges, is usually 5-7 days after it is received by our Warehouse. This does not include weekends or federal holidays.

If you are unhappy with a shade or item you purchased and wish to exchange it, you may do so. You can simply return the item, and we will ship out a new shade or variation for FREE!Please read impo...

If you are unhappy with a product, we can refund you the price paid for the eligible items and the sales tax to your original method of payment. We do not refund shipping charges. Please read impor...

We want you to be 100% happy with your products. If you are not, you may return it for a refund or exchange. All items must be postmarked no later than 30 days from the date the order was received....