Director of Customer Relations
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Recent activity by Director of Customer Relations-
My Amazebox order was canceled. What should I do?
If your Amazebox order status is Canceled - there might be an issue with the card used for billing. Please first, check the card and if necessary, contact your bank to determine the reason the card...
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How do I cancel my AmazeBox and Subscriptions?
Sign in and go to ACCOUNT SETTINGS and click on the SUBSCRIPTIONS tab.Next, select the subscription you would like to make changes to by clicking the MANAGE SUBSCRIPTION button.Scroll down and clic...
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How do I cancel my order?
If you need to cancel your order, please contact our team as soon as possible. Our team is available by phone Monday - Friday, 9am-7pm ET. If the order is placed outside our office hours, please g...
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What if I am unable to place a new order?
If you are having trouble placing a new order, an error message of the decline should appear. At times card companies can block or decline a charge for security purposes. We recommend verifying you...
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Is a Retail Account necessary to place an order?
Yes. We currently do not have a “shop as guest” option, so a Retail Account is required. However, creating a Retail Account gives you access to our LimeLifer Program, where you can earn benefits fo...
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I am a customer, how do I place a new order?
If you wish to place a new order, you will need to log in to your Retail Account. Once logged in to you will shop our site as normal and save products to your bag. You will then:- Click on “View ba...
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What if I don’t know the order number?
If this item was purchased directly from a Beauty Guide, please contact them to obtain the order number. If this product was purchased on our website directly through your Retail Account, please pr...
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How do I get a replacement for a damaged product?
If you receive an item that has been damaged in transit, please fill out the form in our help center with a picture of the product. Please note that our team needs to be notified of any damaged ite...
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My tracking shows my order was delivered, but I did not receive it?
If your order was stolen, it is important to contact the courier that delivered it and file a claim. Once you have done so, please fill out the form in our help center and someone from our team wil...
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What if I cannot locate tracking information for my order?
Your order should ship out within 3 business days of when it is placed. If it is the 4th business day and no shipping has been assigned, then please contact us using the form in our help center!