Director of Customer Relations

Login into your account and click on “Addresses”. You can add a new mailing address, remove an old address, and/or set one as a primary. You can add up to three (3) mailing addresses.

You can update all the following information in your account.- Personal Information- Login credentials- Subscriptions- Payment Methods- Beauty Guide

Our turnaround time for Refunds and Exchanges, is usually 5-7 days after it is received by our Warehouse. This does not include weekends or federal holidays.

If you are unhappy with a shade or item you purchased and wish to exchange it, you may do so. You can simply return the item, and we will ship out a new shade or variation for FREE!Please read impo...

If you are unhappy with a product, we can refund you the price paid for the eligible items and the sales tax to your original method of payment. We do not refund shipping charges. Please read impor...

We want you to be 100% happy with your products. If you are not, you may return it for a refund or exchange. All items must be postmarked no later than 30 days from the date the order was received....

If your Amazebox order status is Canceled - there might be an issue with the card used for billing. Please first, check the card and if necessary, contact your bank to determine the reason the card...

Sign in and go to ACCOUNT SETTINGS and click on the SUBSCRIPTIONS tab.Next, select the subscription you would like to make changes to by clicking the MANAGE SUBSCRIPTION button.Scroll down and clic...

 If you need to cancel your order, please contact our team as soon as possible. Our team is available by phone Monday - Friday, 9am-7pm ET. If the order is placed outside our office hours, please g...

If you are having trouble placing a new order, an error message of the decline should appear. At times card companies can block or decline a charge for security purposes. We recommend verifying you...